- "Account" means the personal information, payment information, and credentials used by you to access materials, courses, and any communications features on the Platform.
- "Content" means any text, graphics, images, audio, video, software, data compilations, and any other information that appears on or forms part of the Platform.
- "Personal Data" (or "Personal Information") means any information that identifies, relates to, describes, or could reasonably be linked to you as an individual.
- "Platform" means the website located at [mountainbizworks.learnworlds.com], its subdomains, and any associated mobile applications or digital services.
- "Services" means collectively any online facilities, tools, courses, resources, and information that Mountain BizWorks makes available through the Platform.
We may collect the following categories of information:
2.1 Information You Provide Directly
- Account Information: Name, email address, phone number, mailing address, and account credentials.
- Profile Information: Job title, profession, business name, industry, and professional interests.
- Payment Information: Credit/debit card numbers, billing address, and related financial details. (Note: Payment processing is handled by third-party payment processors; Mountain BizWorks does not store your full payment card information on our servers.)
- Communications: Information you provide when contacting us, participating in community forums, submitting feedback, responding to surveys, or communicating with other users through the Platform.
- Course Activity: Responses, submissions, assessments, and other content you create or upload as part of your learning experience.
2.2 Information Collected Automatically
When you access or use the Platform, we may automatically collect:
- Device and Browser Information: IP address, browser type and version, operating system, device type, and unique device identifiers.
- Usage Data: Pages visited, courses accessed, time spent on pages, click patterns, referring and exit URLs, and navigation paths within the Platform.
- Location Data: General geographic location inferred from your IP address.
- Cookie and Tracking Data: Information collected through cookies, web beacons, pixels, and similar tracking technologies (see Section 9 below).
- We use the information we collect for the following purposes:
- Providing and Improving Services: To create and manage your account, deliver courses and learning materials, process transactions, and continuously improve the Platform and user experience.
- Communication: To send you account-related notifications, respond to your inquiries, and provide customer support.
- Personalization: To tailor course recommendations, content, and your overall learning experience based on your interests and activity.
- Marketing (With Your Consent): To send promotional materials, newsletters, and information about programs, events, or services that may be of interest to you. You may opt out of marketing communications at any time (see Section 7).
- Analytics and Research: To analyze usage trends, monitor Platform performance, conduct market research, and improve our services.
- Safety and Security: To detect and prevent fraud, unauthorized access, and other harmful activity, and to enforce our Terms and Conditions and Community Guidelines.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
We do not sell your Personal Data. We may share your information in the following limited circumstances:
4.1 Service Providers
We engage trusted third-party companies to perform services on our behalf, including but not limited to payment processing, email delivery, hosting, analytics, customer support, and marketing. These providers are granted access only to the information necessary to perform their specific functions and are contractually obligated to protect your data and use it only as directed by us.
4.2 Legal Requirements
We may disclose your information if required to do so by law, or if we believe in good faith that such disclosure is necessary to comply with a legal obligation, protect and defend the rights or property of Mountain BizWorks, prevent fraud, or protect the safety of our users or the public.
4.3 Business Transfers
In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on the Platform before your Personal Data is transferred and becomes subject to a different privacy policy. Where feasible, you will be given the opportunity to opt out of such a transfer or to have your data deleted.
4.4 With Your Consent
We may share your information for purposes not described in this Policy when we have obtained your explicit consent to do so.
4.5 Aggregated or De-Identified Data
We may share aggregated or de-identified data that cannot reasonably be used to identify you for research, analysis, marketing, or other business purposes.
We retain your Personal Data for as long as your account is active or as needed to provide you with our Services. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes such as analytics and record-keeping.
If you request deletion of your account, we will delete or anonymize your Personal Data within a reasonable timeframe, except where retention is required by law or for legitimate business purposes, in which case we will securely store and isolate the data from further processing until deletion is possible.
Depending on your location, you may have certain rights regarding your Personal Data, including:
- Access: The right to request a copy of the Personal Data we hold about you.
- Correction: The right to request that we correct inaccurate or incomplete data.
- Deletion: The right to request that we delete your Personal Data, subject to certain legal exceptions.
- Portability: The right to request a portable copy of your data in a commonly used, machine-readable format.
- Opt-Out of Marketing: The right to opt out of receiving promotional communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.
- Restrict Processing: The right to request that we limit how we use your data in certain circumstances.
- Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
- Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise any of these rights, please contact us using the information in Section 13 below. We will respond to verified requests within the timeframes required by applicable law (typically within 30–45 days). We may request information from you to verify your identity before fulfilling a request.
We may send you promotional emails about programs, courses, events, and services we believe may interest you. You can opt out of marketing emails at any time by clicking the "unsubscribe" link at the bottom of any promotional email or by contacting us at the address listed in Section 13. Please note that even if you opt out of marketing communications, we may still send you transactional or account-related messages (e.g., enrollment confirmations, payment receipts, and security alerts).
We take the security of your Personal Data seriously and implement appropriate technical, administrative, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, loss, or destruction. These measures include, but are not limited to, encryption of data in transit and at rest, secure server infrastructure, access controls, and regular security assessments.
However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially reasonable means to protect your data, we cannot guarantee its absolute security.
If we become aware of a data breach that is likely to result in a risk to your rights, we will notify affected users and relevant authorities in accordance with applicable law.
9.1 What Are Cookies?
Cookies are small text files placed on your device when you visit the Platform. We use cookies and similar technologies (such as web beacons, pixels, and local storage) to operate and improve the Platform, analyze usage, and personalize your experience.
9.2 Types of Cookies We Use
Strictly Necessary: Essential for the Platform to function (e.g., authentication, security, session management). Cannot be disabled.
Performance / Analytics: Help us understand how visitors interact with the Platform by collecting usage data (e.g., pages visited, time spent).
Functionality: Remember your preferences and settings to provide an enhanced, personalized experience.
Marketing / Targeting: Used to deliver relevant advertisements and measure the effectiveness of marketing campaigns.
9.3 Managing Cookies
You can control or delete cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when a cookie is being set. Please note that disabling certain cookies may affect the functionality of the Platform.
For more information about cookies and how to manage them, visit www.allaboutcookies.org.
The Platform may contain links to third-party websites, applications, or services that are not operated by Mountain BizWorks. This Policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access through or in connection with our Platform.
The Platform is not directed to individuals under the age of 13, and we do not knowingly collect Personal Data from children under 13. If we become aware that we have inadvertently collected data from a child under 13, we will take steps to delete such information promptly. If you believe a child under 13 has provided us with Personal Data, please contact us immediately using the information in Section 12.
Mountain BizWorks reserves the right to update this Policy at any time to reflect changes in our practices, applicable law, or other operational requirements. When we make material changes, we will notify you by posting the updated Policy on the Platform with a revised "Last Updated" date and, where appropriate, by sending you an email notification or providing a prominent notice on the Platform. Your continued use of the Platform after any changes indicates your acceptance of the revised Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Mountain BizWorks
153 S Lexington Ave
Asheville, NC 28801
Email: classes@mountainbizworks.org
Phone: 828-253-2834.
Your privacy matters to us. Thank you for trusting Mountain BizWorks with your information.
